The call
- What happens
- Triage with whoever is available on your side, establishing what is known, what is affected and what has already been done. We maintain 24/7 capacity for active incidents, so this conversation does not wait for business hours.
- What we ask you not to do
- Do not rebuild, reimage or power down affected systems before we have spoken. Every one of those destroys the evidence that answers how far the intrusion reached.